Frequently Asked Questions

Online Billing

How do I make an online payment?

You can make a payment by clicking on the "Pay" link in the insurance section on the My Account page. The "Pay" link will not display if your policy has been paid in full, or if you are enrolled in automatic payments (AAA Auto Pay). If you prefer to make a payment over the phone, please call our Member Services Center.

Will I receive a receipt if I make an online payment?

When making an online payment, you will be asked to provide payment information and will then be presented with a confirmation screen and reference number. We recommend that you print this page for your records. You will also receive an email confirming submission of your online payment. Payments made online normally take two to three business days to process and post to your policy.

When will my one-time payment post to my policy?

Your one-time payment will be made through a secure electronic funds transfer (EFT) and will be automatically deducted from your checking account as early as the next business day. It normally takes two to three business days for your payment to process and post to your policy.

Can I schedule an online payment to be processed at a future time?

No. Currently, online payments are processed on the day they are submitted and cannot be scheduled to be processed on a future date.

What happens if I miss a payment or it is not made on time?

If you miss a payment or send a payment late, you risk cancellation of your insurance policy. Make sure that the "Minimum Amount Due" is paid by the due date on your bill to avoid late payments or cancellation.

Will I continue to receive insurance statements/bills in the mail?

Yes, you will continue to receive insurance statements / bills in the mail as long as there is balance due.

My payment is due and I am unable to complete the payment transaction online. What should I do?

You may not be able to make an online payment due to your policy status or because of technical difficulties. For assistance, please contact your AAA branch to make a payment. You may also contact our Member Services Center.

I faxed over paperwork, but I have yet to receive confirmation. What should I do?

In the event you’ve faxed over paperwork and you want to verify receipt of that paperwork, or you continue to receive notices from us requesting that paperwork, please contact our Member Services Center during our hours of operation, described below: 

  Toll-free Number Hours of Operation
Insurance Claims 1-800-672-5246 24/7
Insurance Policies 1-800-924-6141 Monday–Friday, 8 a.m. to 7 p.m. | Saturday, 8 a.m. to 2 p.m.
Life Insurance Policies 1-866-298-5324 Monday–Friday, 8 a.m. to 7 p.m. Pacific | Saturday, 9 a.m. to 2 p.m. Pacific
What is a named insured?

The named insured is the owner(s) of the policy. This is the party(s) who originally signed the insurance application and whose name(s) is listed as the named insured on the insurance policy declaration page. The named insured's spouse, or if applicable registered domestic partner, is considered a named insured if he or she resides in the same household.

Can I view all the insurance policies in the household?

For your security and privacy, only the named insured(s) on the policy has access to view policy details such as payment information.

I have additional questions about billing/payments. Whom can I contact?

You may contact your AAA branch or call our Member Services Center

Can I make a payment if my policy is cancelled?

If your policy has cancelled, please contact your AAA branch or our Member Services Center.

Can I combine all the payments due on multiple policies into one payment?

No, we require separate payments as policies are billed separately.

What are automatic payments?

Enrolling in automatic payments (AAA Auto Pay) authorizes the insurer (AAA Texas County Mutual Company, Auto Club Indemnity Company) to withdraw your insurance premiums and installment and other applicable fees from your bank (or other financial institution). To enroll online, select "Pay Bill and Sign Up for Automatic Payments" (if your policy has a payment due), or select "Sign Up for Automatic Payments" (for all other instances). You may also contact your AAA branch or our Member Services Center.

How can I get details on my other policies?

For additional information on policies other than the ones shown in My Account, please contact your AAA branch or Member Services Center.

How did you know my account information?

For your convenience, the account information on this page was pre-populated based on the account information you entered when you submitted your one-time payment. If you wish to have payments debited from a different account, you may contact our Member Services Center.

How do I enroll in automatic payments for my other policy(s)?

If you do not have a payment due, simply select the “Sign Up for Automatic Payments” link on the Manage My Account screen and you will be directed to the enrollment page.

If you have a payment due, you will be given the option to sign up for automatic payments after you successfully make your one-time payment for your policy. You can either select the “Pay” button or the “Pay Bill and Sign Up for Automatic Payments” link to get started.

You may also contact your AAA branch or our Member Services Center to enroll for automatic payments.

When will my automatic payments start?

Automatic payments will begin with the first payment billed after the Automatic Enrollment is received and processed.

How do I cancel my automatic payment enrollment?

You may revoke your enrollment at any time by signing and dating a written request and mailing it to: Company: c/o Interinsurance Exchange of the Automobile Club, P.O. Box 25006, Santa Ana, CA 92799-5006. While not required, a revocation form is available for your use upon request. Please contact our Member Services Center.

How do I change my payment due date once I have signed up for automatic payments?

You may contact your AAA branch or our Member Services Center at any time if you would like to adjust your payment due date.